Shipping policy

Return & Refund Policy (Pakistan COD Adapted)

7-Day Return & Exchange Policy

We aim to make your online shopping experience completely risk-free. If your order isn't right, we are here to help.

  • Return Window: You can request a return or exchange within 7 days of delivery.

  • Eligibility: Items must be unused, unwashed, with all original tags, packaging, and the sales invoice intact.

  • Damaged / Defective / Wrong Items: If you receive a damaged or incorrect product, please share an unboxing video or photos with our WhatsApp support within 24 hours of delivery. Replacement shipping for damaged/wrong items is 100% free.

  • Change of Mind / Size Exchange: Customers are responsible for dispatching the return parcel back to our warehouse via any trackable local courier (TCS, Leopard, M&P).

  • Refund Method (COD Orders): For Cash on Delivery orders, cash is not refunded at the door. Refunds will be sent via Bank Transfer (IBFT), JazzCash, or EasyPaisa within 5–7 business days after inspecting the returned parcel.

Note: Clearance/sale items, stitched customized outfits, and undergarments are non-refundable for hygiene reasons.

2. Shipping & Delivery Policy (Pakistan Local Logistics)

Delivery Rates & Timelines

We ship across Pakistan using top logistics partners (TCS, Leopard, Call Courier, Trax).

Region Estimated Delivery Time Standard Shipping Fee
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad) 2–4 Business Days Rs. 200 (Free over Rs. 3,000)
Rest of Pakistan / Semi-Urban Areas 4–7 Business Days Rs. 250

  • Order Processing: Orders placed before 3:00 PM (PKT) Monday through Saturday are dispatched the same day.

  • Order Verification: First-time Cash on Delivery (COD) orders require WhatsApp or telephonic confirmation before dispatch.

  • Parcel Inspection: As per courier company regulations in Pakistan, open-parcel delivery (opening the flyer before paying the rider) is strictly prohibited by logistics partners. Please pay the rider first, collect your parcel, and record an unboxing video.

3. Privacy Policy (Pakistani Data Protection)

Privacy & Security Notice

Last updated: July 2026

Your privacy is paramount. This policy explains how we collect and manage your personal data in accordance with local regulations.

  • Information We Collect: Name, shipping address, contact number (for courier SMS alerts), and email address.

  • Payment Security: For online payments (Credit/Debit Card, PayFast, 1Link), all financial transactions are processed securely through state-bank-regulated payment gateways. We do not store your card details on our servers.

  • Use of Data: Your phone number and address are shared exclusively with registered courier providers (e.g., TCS, Leopard, Trax) solely to fulfill delivery.

  • Marketing: We will only send promotional offers via SMS or WhatsApp if you opt-in at checkout. You can opt out at any time by contacting our helpline.

4. Terms of Service (Pakistan Consumer Laws)

Terms & Conditions

By using our website, you agree to the following terms governed by the laws of Islamic Republic of Pakistan:

  1. Order Acceptance & Pricing: Prices are listed in Pakistani Rupees (PKR) and inclusive of applicable duties/taxes. We reserve the right to cancel any order in case of stock unavailability, pricing glitches, or suspected fraudulent activity.

  2. Refusal of COD: Repeated refusal of Cash on Delivery packages at the doorstep without valid justification will lead to blacklisting the contact number/address for future COD orders.

  3. Dispute Resolution: In case of unresolved grievances, consumers hold rights under the District Consumer Protection Courts of Pakistan.